Here are some of the most common frequently asked questions
You should always check and recheck any package you are handed and confirm what is inside. Do not accept any sealed package unless you are sure of what is inside. If you are not sure ask questions. If you are still not sure either you contact our 24/7 hotline or take a pass
Simple do not accept it. If you do, you are going against our community rules and you are on your own
If you follow our community guidelines your risk of taking such is reduced but nevertheless you are protected. The sender is always liable for the item they are sending
You can learn more about how we work by visiting our How Credus works
you can accept as much as you can, you can as well accept as little as you can. It all depends on you
It is the responsibility of the sender to get the parcel to our associate. A meet-up at a public place is possible. An associate could also make a special arrangement to pick up the parcel.
please refer to your associate account for details
You will have to hand it over to another associate to have it delivered to the destination
You can reach out to the receiver to arrange another day or time to deliver the parcel
You can reach out to the receiver to arrange another day or time to deliver the parcel
Ask for the new address or make an arrangement to meet at a public place to have it delivered
Yes, you can get paid in cash
Most of our parcels other than documents are insured, so you are covered. Though it’s very unlikely your parcel will be stolen or not delivered because of the vetting process and background information done on any associate willing to deliver a parcel
Your parcel will most likely not be tampered with because a photo of the Item will be uploaded at the point of handling it over to our associate. And the associate will also confirm what he received. And at the moment we advice our users to confirm the exact details of the item that is being handed over to our associate
You can learn more about how we work by visiting our How Credus works
when you post where your parcel is going you will receive offers from several associates going in the same direction so you can choose from the pool who you want to deliver your parcel
you can choose anyone you like. It depends on which of them offer you the best value; time of delivery and what they are charging
Nope, associates are independent of each other and they tend to charge different rates but rates are always negotiable
we are working hard to increase the pool of local associate available to pickup parcels. In the meantime please use the other available options like a public meet up
There must be a reason why an associate refuses to accept a parcel. Have a conversation to ask why.
Parcels can be tracked from the time it is accepted to when it is delivered
Sometimes parcels go through different hands before it gets delivered. For example an international associate delivers a parcel to a local associates who in turn delivers to another local associates before the final delivery is made
This is only available for creduss for business. Please refer to creduss for business
This is only available for creduss for business. Please refer to creduss for business