Help and Support

Send Parcels Internationally

Do you know that you can send parcels around the world at a fraction of the cost of what is currently obtainable
Do you know your parcel can be delivered anywhere in the world within 48 hours
Do you know that same day delivery does not have to cost more
It's as simple as A B C.
What can I send?

Things to know before you send that parcel!

You can use creduss to send a vast majority of goods and commodities around the world through our associates. To ensure that your parcel arrive safely at the destination without any hitch there are couple of things that you need to know with regards to what you can send and the guidelines and restrictions attached to certain items. Basically, you can send any item that a traveller is permitted to take onto a flight and that the destination country allows into country. However, all local laws and regulations are applicable.

Here are a few questions to ask yourself before you send that parcel:

Does the airline permit such items on a flight?
Does the destination country allow for this item?
Does the package contain any contraband or combustible material?
Does the package meet standard shipping regulations?
The journey of a package
Associate receives the parcel
Associate checks-in package into a flight or takes it along in a backpack onto the plane
The flight arrives at the destination country
Associate picks up his baggage containing the parcel
Associate delivers the parcel to the receiver at the airport
In case of door delivery, Associate delivers the parcel to the local associate at his destination
Local associate delivers to the doorstep of the receiver

Packaging & Handling

Sending a parcel with Creduss comes with it’s own unique style/type of packaging. Parcels are sent through our network of Associates who in turn deliver the parcel at their destination. Depending on the item that is to be sent, the sender has to declare what is inside the package and should also be ready to allow the associate examine the content of the package before it is sealed. The sender also need to declare if the item to be sent is fragile and ensure that the parcel is packaged and sealed accordingly. Quality packaging is key when it comes to preventing damage. Assess what packaging is best suited for the item you are sending and do so accordingly.

Documentations

Declaration & Forms

  • Sender and Receiver’s information e.g phone nos, email address, mailing address
  • A full description of the content of the parcel - what the goods are and the quantity of what is inside
  • Weight of the parcel to be sent and an estimate of its dimension (if known)
  • National identity number or ID code etc depending on what is applicable in your country
  • Declare the value of what you are sending

Insurance

Certain parcels require an option of adding insurance so in any case your parcel get lost in transit you will get the full monetary value of the item.

Indemnity

Sign a form to indemnify our associate that you are responsible for the parcel you are sending.

Frequently Asked Questions

Here are some of the most common frequently asked questions

What if my parcel got lost, stolen or not delivered?

Most of our parcels other than documents are insured, so you are covered. Though it’s very unlikely your parcel will be stolen or not delivered because of the vetting process and background information done on any associate willing to deliver a parcel

How can I be sure my parcel is not tampered with?

Your parcel will most likely not be tampered with because a photo of the Item will be uploaded at the point of handling it over to our associate. And the associate will also confirm what he received. And at the moment we advice our users to confirm the exact details of the item that is being handed over to our associate

How do I engage an associate to deliver my parcel?

You can learn more about how we work by visiting our How Credus works

How do I know if an associate is going to the destination of my parcel?

when you post where your parcel is going you will receive offers from several associates going in the same direction so you can choose from the pool who you want to deliver your parcel

who do I choose if I have several associates going to the same destination as my parcel?

you can choose anyone you like. It depends on which of them offer you the best value; time of delivery and what they are charging

Do associates charge the same for parcel going to the same destination?

Nope, associates are independent of each other and they tend to charge different rates but rates are always negotiable

Who picks up the parcel?

It is the responsibility of the sender to get the parcel to our associate. A meet-up at a public place is possible you could also engage the services of another local associate to deliver it to the associate who will accept the parcel and deliver it on arrival at his destination.

What should I do if there is no local associate to pick up the parcel at the place of origination?

we are working hard to increase the pool of local associate available to pickup parcels. In the meantime please use the other available options like a public meet up

What should I do if an associate refuses to accept a parcel?

There must be a reason why an associate refuses to accept a parcel. Have a conversation to ask why.

Can parcels be tracked?

Parcels can be tracked from the time it is accepted to when it is delivered

Why is it difficult to track where my parcel is?

Sometimes parcels go through different hands before it gets delivered. For example an international associate delivers a parcel to a local associates who in turn delivers to another local associates before the final delivery is made

Returns policy

This is only available for creduss for business. Please refer to creduss for business

Refunds policy

This is only available for creduss for business. Please refer to creduss for business

Can I pay an associate in cash?

yes, you can pay any associate that accept to deliver your package in cash and you can also pay online with your debit or credit card